|
CASE
STUDIES
A
Sample Case Study of Individual and Team Coaching
|
|
How
we used our Team Coaching approach
to develop the leadership competencies
of an entire management team. |
Situation
 Our
Client contracted Executive Development Group
(EDG) to provide leadership coaching for the
General Manager, Operations Manager and Controller
in one of its regional locations. While continuing
to work with these individuals on a one-to-one
basis, EDG’s involvement was expanded to provide
a group coaching program for the entire management
team.
Management's
Expectations
The company wanted
EDG to:
1. Identify the root causes
of problems that were starting to affect this
unit’s performance.
2. Get the team back on track
so it could continue to meet its production
goals.
Executive
Development Group's Challenge
EDG found that problems
originated within the management team due to
lack of communication among the managers themselves
and a lack of understanding of each manager’s
individual role and responsibilities within
the framework of the company’s overall goals.
In a series of confidential
interviews with each team member, Executive
Coach Allen Hatton used open-ended questions
to compile a list of important objectives:
 |
Strengthen
the understanding of the company vision
and goals and the strategy for achieving
those goals. |
|
Strengthen
the leadership within the company. |
|
Recognize
the challenges that the company faces
in the next twelve months and develop
specific suggestions for meeting those
challenges. |
|
Start a
dialog on the issues the group needed
to talk about but were hesitant to discuss
openly. |
EDG's
Team Coaching Approach
Our objective was
to introduce all managers to the Coach Approach—management
through leadership and influence rather than
traditional “command and control” methods which
have lost their effectiveness in today’s workplace.
Our
time-proven, perfected Team and Individual
approaches use benchmarking, coach training
and follow-up coaching to achieve positive
results in a team situation. |
Benchmarking
We assessed the needs
of the team with a battery of sophisticated
measurement tools that gave us a snapshot of
each team member’s communications skills and
level of competency. The benchmarks established
were used to measure improvement throughout
the program.
Team
members also completed our Personal Communication
Statement™ so that other team members could
understand how to communicate with one another.
This helped to create a safe environment in
which communication could take place— an essential
element in the success of any coaching program!
Overall,
the assessments identified the following issues
for team action:
|
Morale
in the organization |
|
|
Prioritization
of realistic goals |
|
|
Work
flow and systems |
|
